FAQS

Below is a list of FAQs to answer most of the basic questions.

For any other enquiries or more details, you can just drop us aline through the contact form or through e-mail and we  will get back to you within the next 24hours!

E-mail: help@sesamethestylestudio.com

 

Q. How do I place an order?

 

Go onto www.sesamethestylestudio.com.

Select a category - Choose the product of your choice.

Select quantity and click on “add to cart”.

Click on the shopping cart icon on the top right side of your page to be directed to our shopping cart.

Click on check out after checking your purchase details.

Carefully enter your shipping address and other required details.

Enter any discount coupon code if applicable.

Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Credit/Debit Card payment).

Fill in your payment details and your order is placed!.

You will receive your order confirmation on your registered email ID. If you haven\'t received it, be sure to check your spam.

 

Q. How will my order be delivered to me?

Your order would be delivered through reputed courier companies at your doorstep. We use DTDC, FedEx and Aramex for National shippings.

 

Q. How will I know if an order is placed successfully?

Once your order is successfully placed, you will receive a confirmation over email. This mail will have all the details related to your order.

 

Q. Do you take orders over phone?

Yes, we do take orders over phone and whatsapp. The payment mode possible for these orders is Cash On Delivery and Bank Transfers.

 

 

Q.I want to avail the styling services, how do I go about it?

We have a list of services from where you can choose from.

Go to the styling services category.

Fill out the complete form along with the desired services.

We will fix up an appointment to take it further.

 

Q. I tried placing order using my credit card but it isn\'t working. Can you help me place an order?

Yes if your debit/credit card isn\\\'t working we can always take your order over phone. Do feel free to call us.

 

Q. I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

 

Please check your bank/credit card account to first ensure if your account has been debited.

If your account has been debited after a payment failure, banks normally rolls it back within 7 business days.

 

Q. Can I cancel my order?

If you wish to cancel your order, get in touch with our team within 5 hours of placing your order, with your order number. Once the order is prepared, orders will not be cancelled, and appropriate legal action might be taken if the case is not as per our stated policies.

 

Q. Do you allow exchanges?

Yes exchanges are allowed, but, only in the case of any defect or sizing issues.

 

Q. Are the products exactly as per the pictures shown on the website?

Product pictures shown on the website are for reference. The actual products may slightly vary due to the lighting/photography conditions.

 

Q. What payment methods do you accept?

We accept payments via Visa, MasterCard or Netbanking.

We also accept payment via \"Cash on Delivery\" at the time of the delivery of the product. However this mode of payment has a convenience charge of INR 150/-  associated with

 

Q. What is the process for Cash On Delivery (COD) purchase?

When you make a purchase using the COD option, your product will be booked. You will receive an email once the order is placed.

Payment has to be made at the time of delivery.

 

Q. What is the process for Cash On Delivery (COD) purchase?

When you make a purchase using the COD option, your product will be booked. You will receive an email once the order is placed.

Payment has to be made at the time of delivery.

 

Q. Is there a charge for Cash on Delivery purchases?

There is a non-refundable convenience charge of INR 150 levied on Cash on Delivery purchases.

 

Q. What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on customercase@shopsesame.co.in or please give us a call with your order number for any clarification.

 

Q. How long will my order take to arrive?

The entire order processing and shipping time is within around 7-15 business days.

 

Q. Can I expect delivery on all days of the week?

You can expect delivery of your order on Monday-Friday, excluding national and state holidays.

 

Q. Do you ship internationally?

Yes, we do ship internationally. Additional shipping charges may be applicable.